Customer satisfaction - Our Top Priority
Metal Power does all that it takes to ensure the highest level of customer satisfaction.
Metal Power’s primary objective is to provide the industry with reliable and rugged instruments at affordable costs. In each category, Metal Power’s spectrometers offer industry- leading performance, coupled with the lowest cost of ownership, operation and maintenance in the lowest in the world. What’s more, all spares and consumables are easily available at economical prices.
We understand the criticality of our instruments to the operations of our customers and are committed to ensuring minimum downtime. Our extensive team of dedicated and highly trained service engineers are equipped to handle service issues on our models of spectrometers. This is supported by an efficient Call- logging system that is accessible to all customers via our phone lines, email or web site.
Metal Power realises the need to protect our customers’ investment in expensive equipment like spectrometers. Budgeting for spares and consumables is obviously not easily possible especially when prices are unknown and unpredictable. It is our endeavor that customers should not have to face unpleased surprises with respect to their maintenance budgets.
We therefore strive to provide the highest level of customer satisfaction by building instruments of the highest quality and robustness. Indeed, we would be happiest if no spares were ever need by our customers! But even if such need arises, Metal Power ensures that spares and consumables are easily available and at economic prices. We also train willing customers to the maximum possible extent so that most of the simple and common issues can be attended to by the operators themselves.