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Service Programs
Comprehensive Care Plans by Metal Power Analytical

Comprehensive Parts and Service Coverage provides the greatest value for asset management by transferring operational risk to Metal Power Analytical Pvt. Ltd.

We are responsible for scheduled spectrometer maintenance, as well as using predictive analytics and CRM tools to help prevent unexpected interruptions to your production.

  • Assurance of the highest SLAs, coupled with schedule-based preventive maintenance visits, as well as any repairs or spare part/s replacement as may be needed.
  • Using real-time data analytics on your assets, we also pre-emptively replace parts when needed to prevent unnecessary downtime.
  • Package CARE also offers the highest levels of discounts on all other MPA offerings.
  • Inclusive of PT registration – 2 nos.

PlannedCARE+ provides predictable, on-time planned spectrometer maintenance services, including diagnostics to catch potential problems before they result in larger headaches.

Covers operating costs and provides discounts and a plethora of other benefits

  • Assurance of high SLAs and priority scheduling, coupled with the supply of a consumable kit along with the maintenance plan.
  • Schedule-driven and analytics-based preventive maintenance, as well as significant discounts on all MPA offerings.
  • Inclusive of PT registration – 1 nos.

PlannedCARE provides predictable, on-time planned spectrometer maintenance services, including diagnostics to catch potential problems, before they result in larger headaches.

Discounts are also offered on any consumables, spares as well as accessories that MPA offers

  • Assurance of high SLAs and priority scheduling under the maintenance plan.
  • Schedule-driven and analytics-based preventive maintenance as well as significant discounts on all MPA offerings.
The CARE Program Advantage
Early Detection & Predictability
Regular preventive maintenance visits, combined with advanced diagnostics and Salesforce CRM, enable early detection of potential issues to help prevent downtime.
Rapid Response Time for Service
As a CARE Service Program customer, you receive priority support, ensuring faster response times and scheduled service visits to keep your operations running smoothly.
Data Driven Decision Making
Our CARE programs utilise data-driven scheduling to align maintenance visits with known usage patterns, ensuring maximum uptime and efficiency.
Genuine Parts for Maximum Reliability
Only authentic Metal Power Analytical parts are used, safeguarding against unnecessary risks, increased downtime, and higher operational costs while ensuring optimal performance.
Never Miss a Visit – We Can’t & Won’t Forget
With CRM-based tracking and instrument-synced reminders, your maintenance schedule stays on track, ensuring you never miss a critical service visit.
Longer Lifespan, Better Performance
Routine maintenance and timely consumable replacements extend the lifespan of your Optical Emission Spectrometer (OES) while minimising unexpected breakdowns.
CARE Program Features
01
No Risk of Surprise Costs
There are no surprise costs - ever. Pricing is transparent and committed, as are discounts. Our CARE programs go even further and negate almost all cost impact. With clear terms and inclusive coverage, you always know what to expect – financially and operationally.
02
Risk Transfer
Warranties typically cover defects in materials and workmanship, specifically excluding wear and tear, corrosion, etc. Our CARE packages cover it all to ensure that you never face downtime or loss in productivity for your operations.
03
Remote Support
Issues can often be diagnosed and sometimes even resolved remotely. We offer remote support to all our customers, allowing our service team to quickly diagnose, address and even resolve issues online with minimal downtime to your productivity.
04
Rapid Response
Unplanned events can occur at any time. CARE programs offer rapid response guarantees to maximise your equipment uptime. Our CARE customers are also assured of SLAs with emergency response even during weekends or statutory holidays.
05
Reduce Lead Time & Cost
When you enrol in a CARE program, our CRM ensures that we plan inventory for any and every need that may arise, ensuring you never face delays or disruptions due to sudden, unanticipated failures.
06
Safety & Risk Management
We select every component and design every part in-house to ensure the highest levels of reliability and performance; a CARE Program ensures you always get only genuine parts, safeguarding your instrument and mitigating the risk of failure.
07
Quality in Every Facet
Quality is our business and is central to all our work and processes. From product, part and subsystem performance to each interaction you have with our team, we track, monitor and audit the quality of every single touchpoint you have with us, to ensure you are never disappointed.
08
Trained Experts
Metal Power Analytical has over 30 years of experience designing, making, and servicing spectrometers. We also have a large base of experts in every area available at all times – and across all modes – to offer any required help and/or advice.
09
Central Helpdesk
We operate a dedicated, entirely in-house central helpdesk at our Head Office, staffed solely by service experts. We also offer a Toll-Free Helpline to ensure your calls are always answered by someone who can help you immediately, rather than note down your details.
CARE Program Features
Package Care
Planned Care+
Planned Care
Per visit Service
Genuine parts assurance
Online / Remote support
Access to toll-free helpline
Online call logging
Direct support from MPA engineer/s
Data tracking and call monitoring
Maintenance visits per annum
As per contract
As per contract
As per contract
-
Calibration certicate included
-
Consumables kits included
2
1
-
-
Spares covered under contract
Repairs covered under contract
Discount on spares
N/A
15%
5%
-
Discount on repairs costs
N/A
10%
-
-
Discount on extra sets of consumables
20%
20%
5%
-
Discount on MPA accessories
20%
10%
5%
-
Proficiency Testing registrations included
2
1
-
-