Optical Emission Spectrometers are intricate, highly sophisticated, and sensitive instruments. Ensuring that every component is of the highest quality and in perfect alignment with its sub-system and other modules is critical to delivering peak performance in terms of accuracy, precision, and stability. At Metal Power Analytical, we meticulously optimise each element of our systems to maintain these high standards, ensuring both performance and longevity.

However, the widespread presence of our instruments in the market has led to a concerning rise in counterfeit and substandard parts being sold under false pretences. Unscrupulous individuals and firms, often claiming past associations with Metal Power or even posing as our representatives, approach customers with unauthorised service contracts or AMCs. Under these pretexts, they gain access to our instruments and install inferior components that can severely compromise performance.

Some of the key risks of using counterfeit parts or untrained personnel include:

• Risk of damage: Engineers not trained by Metal Power Analytical may inadvertently harm the instrument, often blaming the issue on the system itself.
• Unnecessary expenses: Incorrect handling frequently leads to further malfunctions, forcing customers to buy additional parts to resolve issues.
• Productivity loss: Inferior parts can cause system failures, leading to extended downtime and high repair costs.
• Compromised accuracy and precision: Poor-quality components affect plasma stability, leading to unreliable analytical results.
• Reduced lifespan: Second-hand, outdated, or cannibalised components drastically shorten an instrument’s longevity and compromise overall performance.

Metal Power Analytical remains committed to taking stringent action against such fraudulent activities. However, given the persistence of such occurrences, we strongly urge all our customers to safeguard their investments by:

• Reviewing the Fraud Warning section on our website and following all listed verification steps.
• Cross-checking the list of unauthorised entities/personnel to avoid falling prey to misrepresentation.

Contact us directly for any doubts or clarifications via:

Toll-free: 1800 532 5111
Phone: +91 4083 0537 / 38 / 39
Email: service@metalpower.net / sales@metalpower.net

Ensuring the integrity of your instrument starts with using only genuine Metal Power components and authorized service personnel. If in doubt, reach out because performance begins with trust.