We understand the criticality of our instruments to the operations of our customers and are commited to ensuring minimum downtime. In order to elevate the customer experience and protect their investment in expensive equipment, Metal Power has launched a range of CARE Service Programs.
Comprehensive Parts And Service Coverage provides the greatest value for asset management by transferring operational risk to Metal Power Analytical Pvt. Ltd.
We are responsible for scheduled spectrometer maintenance, as well as using predictive analytics and CRM tools to help prevent unexpected interruptions to your production.
PlannedCARE+ provides predictable, on-time planned spectrometer maintenance services, including diagnostics to catch potential problems, before they result in larger headaches.
Covers operating costs and provides discounts and a plethora of other benefits
PlannedCARE provides predictable, on-time planned spectrometer maintenance services, including diagnostics to catch potential problems, before they result in larger headaches.
Discounts are also offered on any consumables, spares as well as accessories that MPA offers
No surprise costs – ever. Pricing is transparent and committed. So too are discounts! PackageCARE goes even further and negates almost all cost impact!
Warranties typically cover defects in materials and workmanship, specifically excluding wear and tear, corrosion, etc. PackageCARE covers it all!
Issues can often be diagnosed and sometimes even resolved remotely. We offer remote support to all our customers, allowing our service team to quickly diagnose, address and even resolve issues online with minimal downside to your productivity!
Unplanned events can occur. CARE programs offer rapid response guarantees to maximize your equipment uptime. PackageCARE customers are also assured SLAs with emergency response even during weekends or statutory holidays.
When you enroll in a CARE program, our CRM ensures that we plan inventory for any and every need that may arise, ensuring you never face delays or disruptions on account of sudden, unanticipated failures
We select every component and design every card to the very highest standards to ensure the highest levels of reliability and performance; a CARE Program ensures you always get only genuine parts, which safeguards your instrument and mitigates the risk of failure
Quality is our business and is central to all our work and processes. From product, part and subsystem performance to each interaction you have with our team, we track, monitor and audit the quality of every single touchpoint you have with us, to ensure you are never disappointed.
Metal Power has over 30 years of experience in designing, making and servicing spectrometers. We also have a large base of experts in every area available at all times – and across all modes – to offer any required help and / or advice.
We operate a dedicated, fully in-house Central Helpdesk at our Head Office that is staffed solely by Service Experts. We also offer a Toll-Free Helpline to ensure your calls are always answered by someone that can help you immediately as opposed to just note down your details!
| Package Care |
Planned Care+ |
Planned Care |
Per visit Service |
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| Genuine parts assurance |  |
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| Online / Remote support | |
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| Access to toll-free helpline | |
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| Online call logging | |
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| Direct support from MPA engineer/s | |
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| Data tracking and call monitoring | |
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| Maintenance visits per annum | As per contract | As per contract | As per contract | - |
| Calibration certicate included | |
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| Consumables kits included | 2 | 1 | - | - |
| Spares covered under contract | |
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| Repairs covered under contract | |
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| Discount on spares | N/A | 15% | 5% | - |
| Discount on repairs costs | N/A | 10% | - | - |
| Discount on extra sets of consumables | 20% | 20% | 5% | - |
| Discount on MPA accessories | 20% | 10% | 5% | - |
| Proficiency Testing registrations included | 2 | 1 | - |
Metal Power understands that budgeting for spares and consumables not easily possible especially when prices are unknown and unpredictable. Our CARE Service Programs are designed to address this critical issue. Our Programs are backed up by appropriate and “in-place” resources
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