A Trusted Partnership

Sustained good performance of your spectrometer is critical to your operations. To this end, a proper maintenance strategy helps in avoiding unplanned, unbudgeted downtime and interruptions to production.

By choosing a Metal Power
CARE Service Program, you are investing in your future with a trusted and reliable partner – and safeguarding your instrument, operations and therefore revenues

A STITCH IN TIME SAVES NINE!

Metal Power does all that it takes to ensure the highest level of customer satisfaction.

We understand the criticality of our instruments to the operations of our customers and are commited to ensuring minimum downtime. In order to elevate the customer experience and protect their investment in expensive equipment, Metal Power has launched a range of CARE Service Programs.

Comprehensive Parts And Service Coverage provides the greatest value for asset management by transferring operational risk to Metal Power Analytical Pvt. Ltd.

We are responsible for scheduled spectrometer maintenance, as well as using predictive analytics and CRM tools to help prevent unexpected interruptions to your production.

  • Assurance of the highest SLAs, coupled with schedule-based preventive maintenance visits, as well as any repairs or spares replacement as may be needed.
  • Using real-time data analytics on your assets, we also pre-emptively replace parts when needed to prevent unnecessary downtime.
  • PackageCARE also offers the highest levels of discounts on all other MPA offerings.
  • Inclusive of PT registration – 2nos.

PlannedCARE+ provides predictable, on-time planned spectrometer maintenance services, including diagnostics to catch potential problems, before they result in larger headaches.

Covers operating costs and provides discounts and a plethora of other benefits

  • Assurance of high SLAs and priority scheduling coupled with supply of a consumable kit along with the maintenance plan.
  • Schedule-driven and analytics-based preventive maintenance as well as significant discounts on all MPA offerings
  • Inclusive of PT registration – 1no.

PlannedCARE provides predictable, on-time planned spectrometer maintenance services, including diagnostics to catch potential problems, before they result in larger headaches.

Discounts are also offered on any consumables, spares as well as accessories that MPA offers

  • Assurance of high SLAs and priority scheduling under the maintenance plan.
  • Schedule-driven and analytics-based preventive maintenance as well as significant discounts on all MPA offerings.

Metal Power’s Service CARE Programs cover the entire range of your Spectrometers

The CARE Service Program Advantage

CARE Program Features

No risk of
surprise costs!

No surprise costs – ever. Pricing is transparent and committed. So too are discounts! PackageCARE goes even further and negates almost all cost impact!

Risk
Transfer

Warranties typically cover defects in materials and workmanship, specifically excluding wear and tear, corrosion, etc. PackageCARE covers it all!

Remote
Support

Issues can often be diagnosed and sometimes even resolved remotely. We offer remote support to all our customers, allowing our service team to quickly diagnose, address and even resolve issues online with minimal downside to your productivity!

Rapid
Response

Unplanned events can occur. CARE programs offer rapid response guarantees to maximize your equipment uptime. PackageCARE customers are also assured SLAs with emergency response even during weekends or statutory holidays.

Reduce Lead
time and Cost

When you enroll in a CARE program, our CRM ensures that we plan inventory for any and every need that may arise, ensuring you never face delays or disruptions on account of sudden, unanticipated failures

Safety and Risk
Management

We select every component and design every card to the very highest standards to ensure the highest levels of reliability and performance; a CARE Program ensures you always get only genuine parts, which safeguards your instrument and mitigates the risk of failure

Quality in
every facet

Quality is our business and is central to all our work and processes. From product, part and subsystem performance to each interaction you have with our team, we track, monitor and audit the quality of every single touchpoint you have with us, to ensure you are never disappointed.

Trained
Experts

Metal Power has over 30 years of experience in designing, making and servicing spectrometers. We also have a large base of experts in every area available at all times – and across all modes – to offer any required help and / or advice.

Central
Helpdesk

We operate a dedicated, fully in-house Central Helpdesk at our Head Office that is staffed solely by Service Experts. We also offer a Toll-Free Helpline to ensure your calls are always answered by someone that can help you immediately as opposed to just note down your details!

CARE Program Features

CARE Service Programs Designed to Deliver

Metal Power understands that budgeting for spares and consumables not easily possible especially when prices are unknown and unpredictable. Our CARE Service Programs are designed to address this critical issue. Our Programs are backed up by appropriate and “in-place” resources

35+ in-house engineers spread across 17 locations.
Team of dedicated and highly trained service engineers.
Efficient call-logging system that is accessible to all customers via our phone lines, email or website.
Direct service support and a PAN India toll free help line with a direct field-support team.
With our Care service programmes, you benefit from
  • Comprehensive service that takes care of all your needs
  • Attention from a strong team of experts and trained engineers
  • Reliability that comes from access to original spares and parts
  • Efficient Service that keeps your business always up and running

Have Questions? Contact us


        Copyright © 2022 All Rights Reserved. Metal Power Analytical Pvt. Ltd.